Industries
Customer Experience, Retail, and E-commerce
Enhancing customer experience, streamlining inventory, and accelerating e-commerce growth with AI-driven solutions
Struggling to meet growing customer expectations while managing complexity across channels? Today’s customers expect fast, personalized, and seamless experiences. But disconnected systems, manual processes, and lack of insight often slow things down
We help you simplify, connect, and scale your operations. From AI-powered personalization to smart automation and unified data platforms, we provide the tools you need to grow efficiently,without compromising on experience
Future trends
European e-commerce spending driven by agents
Strategy&AI agents redraw the e-commerce checkout channel
By 2030, commerce teams will design product data and checkout flows for agent-initiated purchasing, not browsing alone. Retailers that delay risk losing share when agents select competing offers.
Agents are projected to drive up to 15% of European e-commerce spending by 2030.
Strategy&
customer-service operational cost reduction
Strategy&Agentic service resets the customer-support cost curve
By 2029, customer-service capacity planning will shift toward agentic workflows that resolve routine demand before human queues. Brands retaining manual-first service models will carry a structurally higher cost base.
Agentic AI is expected to reduce customer-service operational costs by 30% by 2029.
Strategy&
fully prepared for AI at scale
AmperityRetail's AI readiness gap becomes a competitive divide
Over the next 18 months, unified customer and commerce data will separate AI deployment leaders from routine adopters. Retailers without scalable foundations will forfeit speed in customer-facing innovation.
45% of retailers use AI daily or several times weekly, but only 11% are fully prepared to deploy it at scale.
Amperity
top ecommerce companies with recommendation AI
Halkwinds ResearchRecommendation AI leaves little room for undecided commerce teams
Within 18 months, personalized ranking will become the expected discovery architecture as leading ecommerce peers operationalize recommendation AI. Brands without it risk losing share at product comparison.
91% of the top 100 ecommerce companies have functional recommendation AI.
Halkwinds Research
Our use cases
We can build recommendation engines and personalized content systems that adapt in real time to customer behavior, boosting engagement and conversion
We know how to design and engineer platforms that unify web, mobile, in-store, and 3rd-party experiences, offering customers a smooth, consistent journey
We provide AI-powered assistants that handle repetitive support tasks, suggest relevant answers, and escalate complex cases, freeing up your human teams
We can help you anticipate demand, optimize inventory, and target marketing efforts using AI-powered insights, leading to fewer stockouts and more effective campaigns
We offer lightweight tools and dashboards that enable A/B testing of features, layouts, and content, allowing quick iteration based on real usage data
We know how to integrate data across CRM, ERP, e-commerce, and support tools to create a full, actionable picture of each customer
