Building the world's largest centralized development platform: 15,000+ innovations, $1.5+ billion funded.

WhiteSpace

Scaling up the startup despite the pandemic? 
Ekohe brings exponential growth to on-demand meeting space innovator. 

Cyber Security Leader

Securing a bright future for Europe's cyber defense powerhouse.

Pulse Insights

From startup to B2B market leader at light speed, through innovative Voice of Customer survey engine.

Essence Wave

Empowering a chemistry industry leader with cutting-edge AI 

Fitnext

Helping wellness startup define, rapidly prototype, and launch an expert-driven, deeply personalized diet & exercise app.

IDEO

From web registration to managed services, IDEO found a trusted partner to support its growth in China — for 8 years and counting.

Because We Care

Ekohe's custom ChatGPT empowers BWC to stand tall in wellness, via an innovative, interactive, self-learning app.

Podknife 

Reimagine Podcasting: How NLP fostered an open, holistic ecosystem for audiences, brands and creators. 


International Cosmetics Leader

Centralizing data insights to optimize efficiency, boost sales, and enable market scale for international cosmetics leader.

Host Broadcast Services

ERP Powering Broadcast & Event Infrastructure for the World's Largest Sporting Event Since 2008.

Building and optimizing models tailored to specific business needs, enabling data-driven decision-making

Machine Learning Model Development

Creating individualized customer experiences through automated, data-driven marketing campaigns and content tailored to user preferences

AI-Driven Personalization

Enabling AI to understand, interpret, and generate human language for applications like chatbots, translation, and summarization

Natural Language Processing (NLP) & Large Language Models (LLMs)

Creating new content, such as text, images, and code, through advanced AI-driven generation techniques.

Generative AI

Identifying which data assets your business should cultivate to build competitive moats and sustainable advantages

Data strategy

Extracting and integrating data from various sources to power applications, analytics, and automation.

Data Scraping & API Integration

Ingesting and consolidating data from APIs, CSVs, and FTP servers into data warehouses, preparing datasets for machine learning and advanced analytics

Data Engineering & Advanced Pipelines

Ensuring data quality, security, and compliance through structured policies and best practices.

Data Management & Governance

Turning raw data into actionable insights to drive informed decision-making and strategy.

Business Analytics & Intelligence

Using historical data and machine learning to anticipate trends and future outcomes.

Predictive Analytics & Forecasting

Designing seamless interactions across all touchpoints to improve customer satisfaction and loyalty

Customer Experience  & Service Design

Building scalable cloud platforms that transform innovative ideas into subscription-based software businesses

SaaS Applications Development

Streamlining workflows by automating repetitive tasks to improve productivity and reduce errors

Process Automation

Building autonomous AI systems and agent-driven workflows using platforms like Langflow to automate complex multi-step business processes

AI-Agent-Driven Workflows

Global cloud communications platform Infobip has unveiled its Conversational Experience Orchestration Platform (CXOP), a revolutionary solution that integrates agentic AI into every customer interaction. This advancement allows brands to shift from rigid, rules-based workflows to dynamic, goal-oriented conversations across marketing, sales, and support sectors. CXOP enhances Infobip’s existing AI Hub by embedding agentic AI throughout its award-winning product suite, consolidating channels, data, and automation into a cohesive intelligent platform.

Powered by Microsoft Azure OpenAI Foundry Models, CXOP utilizes intelligent AI agents to orchestrate bespoke customer journeys via channels such as WhatsApp, RCS, and web chat. These AI agents are adept at understanding context, functioning autonomously, and collaborating fluidly with human teams, ultimately decreasing resolution times, enhancing customer loyalty, and reducing operational costs.

In an era where consumers demand instant, relevant interactions across all channels, CXOP addresses this by integrating messaging, automation, and AI-driven assistance into one adaptive platform that responds to user behavior, sentiment, and intent in real-time.

Businesses using CXOP can:

- Provide empathetic, goal-focused AI-driven interactions across various channels 
- Reduce response times and operational costs through intelligent automation 
- Enhance lead conversion and campaign effectiveness with personalized, real-time responses 
- Support hybrid teams with human-in-the-loop capabilities for more complex issues 
- Implement quickly with either no-code or full-code deployment options 

At its heart, CXOP employs a network of intelligent AI assistants that comprehend user intent and execute context-aware workflows. These agents not only respond but also guide and solve issues, generating seamless, human-like experiences that enhance customer journey stages from lead generation to retention.

“CXOP allows companies to surpass static workflows, delivering intelligent, empathetic interactions on a large scale,” stated Ivan Ostojić, Chief Business Officer at Infobip. Myladie Stoumbou, Sr Director of ISV Partnerships at Microsoft, noted that “using agentic AI provides a significant enhancement for customer experiences,” emphasizing the ease of access through the Microsoft Azure Marketplace. 

Infobip is dedicated to enabling businesses to craft connected experiences throughout the entire customer journey, helping them navigate complexities while fostering growth and loyalty.

Infobip Unveils CXOP: The Next Generation of AI-Powered Customer Conversations - Business Wire

Using data insights and AI to refine marketing strategies, understand customers better, and boost sales

Sales and Marketing

We can build models that segment customers by behavior and preferences for precise targeting

Customer Segmentation and Targeting

We provide dashboards that track campaign results and suggest data-driven improvements

Campaign Performance Analytics

We develop systems to score leads and forecast sales pipelines more accurately

Lead Scoring and Sales Forecasting

We create AI tools that generate and personalize marketing messages to engage customers effectively

Personalized Marketing Content

We deliver automation for email campaigns, reminders, and customer follow-ups

Automated Outreach and Follow-ups

We provide insights into customer behaviors across touchpoints to improve the sales funnel

Sales and Marketing

Our use cases