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The founders of Pulse Insights knew something was up with the enterprise market. Firms were disconnected from online audiences — capturing only limited insight on their needs, or having no capacity to contextualize, prioritize, and act on their interactions. Perhaps worse, many 'solution-providers' in this space offered only rudimentary capabilities to help. Poorly designed homepage survey boxes that customers ignored; abstract, un-relatable feedback that companies couldn't use — all par for the course. The market could do better.

Ekohe and Pulse Insights found the answer. Partnering to design and develop an innovative 'Micro-Survey' platform, we reimagined how to weave customer feedback into daily business decisions. Keying on 2 value-drivers — 'Micro-Surveying' (no more than 1-2 questions) and 'Surveys as Content' (contextual relevancy is king) — we delivered a friction-less approach to capture true Voice of Customer insights and measure site performance.

Pulse Insightʼs survey kit offers on-brand, precise, and ultra-fast learnings that are easily integrated to other enterprise systems (e.g. CRM, web analytics, campaign managers), and can be put to action in real-time. With Ekohe's product delivery expertise, Pulse Insights is charting a roadmap to success driving strategic wins for clients such as Sony, Johnson & Johnson, the NBA, and VISA jumping from new entrant to market leader at warp speed. We're proud to help Pulse Insights achieve its ranking of Forrester Wave Top Quadrant in the Digital Voice of Customer sector.