
Protecting jobs and boosting productivity when deploying AI in manufacturing - The World Economic Forum
AI is revolutionizing the manufacturing sector, offering significant productivity gains and societal benefits, but it also presents unique challenges. While much of the discourse around AI has centered on large language models (LLMs) and their implications for white-collar jobs, manufacturers face distinct obstacles. Trust in AI-driven outcomes is essential, especially when it involves critical infrastructure.
At Mitsubishi Heavy Industries (MHI), we are harnessing AI to enhance our production processes and improve customer operations. For instance, AI optimizes manufacturing, automates workflows, and elevates the quality of product inspections. A concrete application involves capturing and analyzing the skilled techniques of welders to potentially apply AI in welding—a complex and sensitive task—thereby increasing safety and efficiency.
We are also innovating inspection methodologies by introducing artificial defects to train our AI systems, enabling them to better identify real imperfections. Our custom algorithms for operational technology (OT) systems facilitate the early detection of anomalies in gas turbines, allowing clients to address issues proactively before components fail.
Furthermore, we employ LLMs to enhance business development by swiftly linking customer needs to our extensive product offerings. However, AI is a double-edged sword; its widespread availability can dilute competitive advantages. Concerns about data security further complicate AI deployment, as manufacturers must balance sharing information with protecting intellectual property.
Ultimately, while AI holds transformative potential for manufacturing, it must be integrated thoughtfully alongside human craftsmanship skills to realize its full benefits responsibly. The focus should remain on maintaining a balance between leveraging AI and nurturing the essential skills of making things, known as ‘monozukuri’ in Japan.


